The Internet offers an ever expanding set of capabilities. Many companies have the need
to qualify prospective customers or make certain customer specifications are
clear, unambiguous and fit within the company's capability or skill set. Because these
activities are often complex, companies usually employ live telephone or internet sales personnel to
handle them. But the cost/benefit curve is rapidly tilting toward using the web to automate many
of these functions.
In the 1980's, in co-operation with the Chief Internist at Baylor University Hospital, we
built an expert system we called "Decision Medical". The system used decision-tree logic to perform differential diagnosis for
to guide callers to determine whether their medical condition was an emergency situation, a
one them prompted them to make a medical appointment, or to apply home treatment. By asking
a tree-like series of questions it is possible to determine the probable cause and remedy for
almost any situation requiring expert advice. Today this type of system has been implemented on
the web by a number of health care organizations.
|"The Corporate Health Check expert system that PTC Webworks Pro
built for us not only shows companies where they need to improve but guides them to seek
the right consultant."
Here's what have done for some of our Internet clients:
||For Consult2Texas.com we created an expert system that evaluates the
current management practices of any company and predicts future performance
and results. The health check acts first as a freely provided, powerful
web-based resource that attracts corporate decision makers to the site.
Then, where concern is warranted, the tool highlights areas where
serious management attention is needed. Next, the Corporate Health
Check encourages decison makers to consider engaging consultants to
help alleviate any areas of concern. As a final step the Corporate Health
Check offers profiles and service offerings of highly qualified consultants
and how to contact them. Please Note: The Corporate Health Check has moved to ItsAllAboutBusiness.com
||Amerimark Capital Corporation - A Dallas-based merchant
and investment banking firm. PTC Webworks Pro developed a process that
redirects unsolicited emails, business plans, and proposals requesting
capital funding to a qualifications location in the Amerimark website.
Here solicitors are directed to interface with an expert system that collects
and evaluates the information needed to pass initial Amerimark
qualification hurdles. As a result Amerimark Capital executives no longer
need personally review and consider unsolicited email offers.
One of the real benefits of expert systems is the ability to deliver real expertise to
people who need it even though they are in remote locations or only occasionally need
the expertise. Diagnostic expert systems are a prime example of this application. For example
an elevator company that contracts with customers to provide maintenance, might provide an
online expert system that is capable of determining whether the problem requires a
technician to make a service call or whether the customer is capable of resolving the problem
themselves...thus saving both parties time and money.
But on-line expert systems are also capable of much, much more. For example, it's now
possible and practical for corporations to create expert systems that literally let
remote managers learn what they need to do and when to do it in order to increase performance. We've built
prototype of just such a system that covers all job responsibilities for a IT Services
Facilities Management Account Manager. This highly flexible system is can be deployed anywhere
worldwide via the Internet. And our exclusive K-Seek
product has the ability to be easily adapted to virtually any management job. So if you are
struggling to train and retain competent managers who do what they are supposed to do when
they are supposed to do it you'll want to check out K-Seek
At PT Consulting Partners, we know you want to take full advantage of all that the web
has to offer. That's why we have invested heavily in developing a full range of Internet
capabilities. That's also why we spend the time up-front to gain a clear understanding
of your business and your business processes. We want each of our customers to gain
clear competitive advantage over the competition. We firmly believe that the Internet offers a wide doorway
for accomplishing that objective.
Contact us today to find out why we are
the best choice for businesses and organizations who want websites that perform.